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Voice-of-Customer Miner

CONCH
CONCH Director of Customer Listening · Sales — The Hunt Your customers already wrote your best pitch — I just find where they said it.

Reports to ACE · Chief Revenue Officer · Sales

Contributed by Darby Rollins

Mine the verbatim voice of your customers from real sources — sales-call transcripts, support threads, reviews, survey replies, DMs, win/loss and churn notes — into a structured insight bank of the exact pains, desired outcomes, objections, and phrases your buyers actually use, then turn that language into copy-ready swipe blocks.

voice-of-customer-miner
ZIP · 1 file · 3 KB · v1.0.0
Sign in to download

Sign in and it arrives filled in with your company name, your name, your core offer and who you serve.

  • SKILL.mdThe instructions Claude follows

Add it to Claude

  1. Download the skill. Keep it zipped.
  2. In Claude, upload the zip:
    Settings›Capabilities›Skills›Upload skill
  3. Start a new chat and say:

Skills need code execution turned on, on the same Capabilities page.

Already connected to the Agentic OS? Ask Claude to “Voice of customer” and it runs without installing.

Customize it for your team
  1. Your details fill in for you. This skill uses {{ORG_NAME}} (your company name), {{OWNER_NAME}} (your name), {{PRIMARY_OFFER}} (your core offer) and {{TARGET_AUDIENCE}} (who you serve). Anything your profile doesn't have, Claude asks for once.
  2. Change the steps to fit how you work. Unzip it and edit SKILL.md. It's plain text.
  3. Upload your edited copy the same way. It now does your job your way, every time.
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